Shipping & Returns

Shipping in Australia

We ship all our orders using either Auspost or TNT - depending on the package size. Sometimes we might even swing by and deliver it ourselves!

Standard shipping times are dependent on your time of order and receiving address.

We strive to provide you with fresh coffee, and roast every bag to order. This means orders placed after our roast days are subject to availability. We will contact you if we are unable to fulfill your order in the week it has been placed. Where this is the case, your order will be despatched early in the following week.

Retail orders over $30 or more receive free standard shipping.

Shipping in Australia

We can send our coffee almost anywhere in the world. If you’d like us to send something to you internationally, please send us an email on [email protected] to arrange.

FAQs

What days are you roasting?

Currently, our Blends and Single Lot coffees are roasted on Monday, Wednesday & Friday. Please note these are subject to change according to roasting schedules.

How long will my order take to ship?

– For Sydney Metro, orders should arrive within 1-2 days of shipping

– For Brisbane, Canberra, Adelaide and Melbourne, orders should arrive within 1-3 days of shipping

– For all other destinations, orders should arrive within 1-5 days of shipping

NOTE: Due to Covid 19, Australia Post has temporarily cancelled Express Post next day guarantee deliveries and have increased turn around time on general post. We thank you for your patience.

Do I get a tracking number?

You will receive a tracking number via email from our courier partner once your order has been dispatched (check your spam folders too!). Please don't hesitate to contact us if you have any queries regarding your order by emailing [email protected]

How do I change my order or shipping information?

Please contact us immediately if you require any order or shipping details to be amended. We will try our best to accomodate any amendments. However, we cannot guarantee that updates can be processed, as this is dependant on the stage of despatch your order is in. You can contact us via email ([email protected]) or by calling 02 9698 8448.

Can I return or exchange my order?

If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily exchange the product upon presentation of your proof of purchase. To lodge a return claim, please contact us via email - [email protected]

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